Five months ago, I was drowning in sales ops.
Payment systems
Call reviews
Automations
Inbox clutter
My calendar was slammed
And my time for high-leverage work, like coaching my sales team, was basically gone
But today, it’s a different story
I have more time than ever
And our sales department is hitting record-high revenue
Here’s what changed:
Before I joined this company, I tried scaling my own agency
And I learned the hard way what happens when you try to do everything yourself
So I started reading like crazy
Books like 10x is Easier Than 2x and Buy Back Your Time
I studied leverage, delegation, and systems
And I joined communities that showed me how to actually scale
When I stepped into this leadership role, I applied everything I learned:
I automated a complex payment workflow with an SOP, a form, and an assistant
I got approval to upgrade to a smarter AI call review tool instead of wasting time on manual reviews
I stopped trying to Zapier my way to burnout and hired a true automation specialist
The result?
I bought back my time, and reinvested it into building a stronger, smarter sales machine
And maybe the most powerful shift was this:
I stopped thinking of myself as just an employee.
I started thinking of the sales department as my own business unit
And I ran it that way
Looking back, all those long nights grinding through my agency days weren’t wasted
They trained me to scale
And now, I get to pass that leverage on to a team that’s truly thriving